F.A.Q
Frequently Asked Questions
Customer trust is extremely important to us. We comply with all legal regulations for online commerce. Shopping in our e-shop is therefore safe, convenient, fast, and advantageous.
If you have health problems, you should consult your doctor before using these medications. At the very least, read the package leaflet or online information before use. You will find a list of contraindications for each product.
Absolutely. Orders are shipped in opaque, discreetly wrapped security envelopes without any markings from our e-shop. This means that the contents of the package remain unidentifiable. Discretion toward our customers is our highest priority.
The effectiveness of products can vary from person to person. It is important to find the product that works best for you.
Yes, we sell original products. The items we offer come from leading pharmaceutical companies specializing in generic drugs. This allows us to guarantee their origin, and thus their outstanding quality and safety.
Generics are medicines with the same active ingredients as original products whose patent protection has already expired. Other pharmaceutical companies can manufacture and offer these medicines as fully-fledged and more affordable alternatives to branded drugs. For more information, please refer to our article on medications for erectile dysfunction.
No, all our products are shipped within the EU and are not subject to customs controls. Your package will be delivered directly to you without any customs clearance.
We deliver to all countries within the European Union.
No, we do not deliver to these countries.
Orders received by 12:00 p.m. are shipped the same day. Once your package has been dispatched, you will receive an email with a tracking number.
We currently offer the secure option of cash on delivery, which means you pay only upon receipt of your goods. This provides you with peace of mind, as you do not need to worry about prepaid money in case of loss or damage to the package.
Yes. If your order has not yet been handed over to the shipping provider, you can cancel it using our contact form. If you have already paid, the amount will be refunded to your account. For further details, please refer to our terms and conditions.
It’s simple. First, select the product you wish to purchase. On the product detail page, click the “Select” button to add the item to your virtual shopping cart. You can then continue shopping or proceed to the cart, where you provide the required information such as address, payment method, etc. Then you submit your order and you’re done.
If the tracking indicates that your shipment should have already been delivered but you have not received your package, please contact us via our contact form available on our website and we will investigate the situation.